Certified quality
University Hospital Cologne is obliged by law to operate a quality management system. Quality management leads to processes functioning smoothly, and enables the quality of the processes to be continuously improved to ensure that patients and employees are satisfied. Certification is currently voluntary.
Consumer expectations about the quality of healthcare services continue to rise. We have had selected practices and services assessed by independent certification bodies to enable you to evaluate our diagnostic and therapeutic services.
The medical laboratory of the Institute of Human Genetics has been successfully audited and accredited by the German Accreditation Body (DAkkS) (registration number D-ML-13253-08-00; list of accredited procedures). The laboratory hence fulfills all relevant requirements of the DIN EN ISO 15189 standard for medical laboratories. The professional competence of the staff as well as the quality and efficiency of the applied procedures are thus regularly monitored.
The QM manual outlines all processes within the Institute in a detailed and transparent manner; it is available to all employees. The QM system is continually evaluated and refined in the context of regular staff meetings. Suggestions for improvement are discussed and, if necessary, implemented in due time.
In addition, the Institute of Human Genetics takes into account the European requirements for the handling of in vitro diagnostic medical devices (IVD Directive of the European Parliament and of the Council; Regulation (EU) 2017/746).